The Great Frog

Wish i could give more stars! Unbelievable service. The team are just wonderful. Helpful, full of advice, so sweet. Everything is so well made. I had a slight hic up with dhl and Harry was on it, straight away, resolved, made sure I was happy, kept up full communication so I knew what was happening. Just amazing. Can't wait to return 🥰

Quite a legacy brand and definitely something that people will either connect with or not understand. Their pieces are all bold statements and can verge on the obnoxious, but they're also excellently well crafted and from high quality material. Furthermore, the staff are all friendly, approachable, and knowledgeable. Despite the brash exterior, it's actually very welcoming inside.

I waited for 8 weeks only to receive a disappointing experience throughout. I ordered the Square Gem Ring in size I 1/2. When it was finally here, the sizing was wrong so I could not wear the ring properly. While it was already disappointing enough, as I saw the ring closely, I immediately realised it was not the end of the problems–the quality of the ring itself was shocking. Compared to my husband’s Open Skull Band (purchased back in 2020) which has essentially the same design, my Square Gem Ring barely had any definition to the teeth or nose on the skulls and the hallmark was practically non-existent. They even left unfinished rough patches inside and outside the shank so the solder line was super visible. Their excuse to this was a ‘human error’ caused in different stages of quality control which are carried by their trusted employees. I am sorry but do you not see this is making yourselves look even worse? You have basically confirmed the ring was seen by multiple employees and none of them noticed or questioned any of the issues above. I would not call this the ‘first-class’ craftsmanship or customer service that you boast. To my emails all they offered was a full refund or replacement which I should be entitled to anyway when receiving a low-quality item like this. They were very slow to respond to all of my emails, unprofessional in their communication and also slow to process the refund. Thank you for ruining a special birthday gift TGF. I have unfollowed all of the social media accounts of yours and I am not returning ever again.

If you want to made to look an inconvenience then shop at the ganton street branch Rude staff clearly all failed wannabes of one career or another and they hope some celeb make ask them to be their bff ! Rather stand posing than serving ! Jewellery is actually not worth the price and if you have it valued you’ll be in for a shock or the fleur de lys skull ring is only worth £80

Probably my all-time favorite jewelery store. Very high quality rings, chains, and bracelets. The service is top notch too. Thanks again to Gaby for all the help. EDIT (August 4th, 2023): It shouldn't have to be said, but sterilize your rings, casts, and ring sizers after customers try them on. Three warts (HPV virus) popped up on the finger I tried your rings on. I'm an immunosuppressed leukemia patient.

Had a great experience in store with my Dad. The Staff were super helpful, friendly and as a result Dad ended up getting a different ring to the one he had been looking at online as they found one that had a better fit and style. I also ended up buying a ring too and luckily they had my size in stock so I got to walk out with it on the day! All of their pieces are so timeless and the prices really aren't bad for the quality that you receive. Can't wait to come back to pick up Dad's ring and buy more!

Staff are friendly. Service was good. Products are gorgeous. I am little disappointed as I was excited to visit the store and buy some jewelery. However, they had pretty much no stock and everything was being made with a 6-8 week wait. If you're looking to get something made and have time to wait, great store. If you're hoping to buy something and leave with it that day, afraid you're out of luck!